New Employee Guide to Success

OUR MANAGEMENT PHILOSOPHY Because we’re an ESOP, our management philosophy is based on employee empowerment and an open door. We value open communication between employees and managers and welcome your feedback, input, and ideas. We’re all on the same team, working toward the same goal, and every person is essential to the success of our company.

Our Mission To deliver products, expertise, and solutions that help our customers succeed. Our Vision Through every interaction, we build the highest level of trust with our partners.

Strategic Goals • Increase value for all current and potential customers by delivering quality products and value-adding services that fully meet or exceed their expectations. • Increase value for all employees by fulfilling their skill-set development needs, professional growth desires, and workplace satisfaction expectations. • Increase value for all stakeholders by achieving profitable growth in all current and potential markets targeted for company penetration in the future.

MISSION STATEMENT • Who we are • What we value

VISION STATEMENT • What we want to become

STRATEGY • How we will

GOALS & OBJECTIVES • How we gauge our degree of success

achieve our vision

Core Values Our core values define how we behave while pursuing results.

1. A Customer First Approach: I understand my customers’ needs and expectations and I act accordingly. I consider how my actions or plans will affect my customers. I am dedicated to meeting or exceeding customer expectations in all interactions. 2. Honesty and Integrity: I treat people with dignity, respect, and fairness. I am honest and open in all relationships and I follow through on all commitments. You can count on me to do what I say I will do. 3. An Unmatched Work Ethic: I do quality work. I understand that my customers and my coworkers are counting on me. I avoid costly rework and customer service disruptions by ensuring my work is accurate. 4. Personal Responsibility: I am an Employee Owner in every sense. I have a personal stake in the success or failure of the business and I act accordingly. I take pride in my work and in the company. I set high standards for myself and my team. I own my results. I do not make excuses or blame others for my failures. I treat company property with respect and I have a drive to ensure company success. 5. Passion for Continuous Learning: I seek out learning opportunities through work and on my own to ensure my skills and business knowledge are up to date. I actively and continuously seek insight on my own strengths and weaknesses in order to identify and act on my developmental needs. I readily adopt available tools and technology to become more productive.

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